Knowledgebase

WebHost Manager enables you to suspend problematic accounts. Suspension simply means that no web site pages are served to accounts, no FTP connections are accepted, and all email is blocked. Suspension is the first step in dealing with problematic accounts. If the problems cannot be resolved, the account may need to be terminated.

Steps

1. To access the Account Functions Menu, click on Account Functions, on the main screen of your WebHost Manager interface.
2. Click on Suspend/Unsuspend an Account.
3. Click on the required domain or user name in the displayed list.
4. If you are suspending an account, enter a brief description of why the account is being suspended in the field next to Reason.
5. If you do not wish for the Reseller who owns the account you are suspending to be able to un-suspend it, click on the Disallow resellers from un-suspending checkbox.
6. Click on the Suspend button to suspend the account or the Un-Suspend button to un-suspend the account.

Troubleshooting

If you no longer need to keep an account, you can use the Terminate an Account function to terminate it